Digital Hands technical expertise and commitment to customer satisfaction has been decorated with globally recognized awards.
- 2013 Technology Services Industry Association (TSIA) STAR Award for “Innovation in the Delivery of Managed Services”
- 2011 TSIA STAR Award for “Complex Application Support”
- 2009 Service & Support Professionals Association (SSPA) STAR Award for “Best Practice, Customer Commitment”
- 2009 American Business Awards for “Customer Service Team of the Year”
- 2008 SSPA STAR Award for “Service Excellence, Integrated Services”
Digital Hands is considered by independent sources to be a market leader in Managed Services. The organization’s leadership extends to service innovation, execution, customer satisfaction, and thought leadership. Digital Hands leads the way in Managed Services, Infrastructure and Security, as well as customer support. All of these observations point to one thing – that Digital Hands is a recognized leader in the Managed Services industry.
A Consultative Approach
Digital Hands realizes every client is different and their business drivers are also different. We strive to understand what is important to each client individually and craft flexible solutions using both standard practices and out-of-the-box innovation to manage services the way you need them to be managed. There is no one-size-fits-all approach from Digital Hands. Digital Hands adopts a high-touch approach to deliver Managed Services, maintaining a constant line of communication with our clients, while many Managed Service providers only call when something has gone wrong. Our goal is for the client to experience “No Surprises”. We not only constantly inform but also strive to always provide better levels of service. This communication fuels our Continual Process Improvement approach, as defined by ITIL IT Service Management (ITSM) best practices, and has resulted in industry leading client satisfaction and loyalty when measured by the Technology Services Industry Association. At Digital Hands, a consultative approach is all encompassing and comprehensive through the life of the relationship as Digital Hands becomes a true extension of the client’s team. Providing clients with the best possible solutions and services and exceeding expectations is how we have stayed in business since 2001.
Managed Services DNA
Many competitors have entered the Managed Security Services market after first cutting their teeth in another business. In many cases, these competitors often grossly underestimate what it takes to be a true MSP. Simply offering IT management or “hitching your wagon” to a vendor does not make one an MSP. The services must be grounded with a history and significant investment in quality, customer service, and experience integrating multiple vendor technologies into one cohesive solution for the client. Digital Hands was born and always has been a “pure-play” Managed Services Provider. This means we are technology independent to the point where we become a client’s trusted advisor. Clients like our personal touch and their ability to work with our resources closely. We take our fiduciary responsibility to the client seriously and strive to offer solutions and services that are best-of-breed and meet client’s requirements without regard to potential external influences. Digital Hands doesn’t promote any technologies or commodities over another. We are experts in many technologies and only want the solution that is the best fit for the client, both technically and financially.