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FOR IMMEDIATE RELEASE
Digital Hands Wins Top National Service Award
Tampa-based Technology Services Company Recognized for Excellence in Integrated Technical Support Services
(Tampa, FL) - Oct. 23, 2008 – Digital Hands, a technical support company based in Tampa that offers onshore outsourced managed and professional services to businesses, announced it has been awarded the Fall 2008 STAR Award for Service Excellence in Integrated Services from the Service & Support Professionals Association (SSPA), the largest and most influential association for technology service and support professionals.
Digital Hands received recognition for effectively integrating training, professional services, and ongoing managed support to deliver seamless solutions to its business customers. Their best practices in integrated services results in fast response and resolution times that lead to high levels of customer satisfaction. Companies seeking this award underwent a rigorous evaluation process, with the winner selected by SSPA’s Advisory Board members.
“We set out to reinvent the call center model. We ignore industry metrics and practices and establish our own by listening and responding to our customers,” said Charlotte Baker, co-founder and CEO of Digital Hands. “To be recognized by such highly-esteemed, industry leaders is an incredibly confirming experience. The recognition is greatly appreciated.”
The SSPA honored winners at the "Winning Service Strategies in a Shifting Global Economy" conference, co-sponsored by the SSPA, The Association for Services Management International (AFSMI), and The Technology Professional Services Association (TPSA).
"The STAR Awards have become the industry standard in recognizing service and support organizations that demonstrate an ongoing high-level commitment to delivering world-class results. Digital Hands proved itself through very intense peer competition,” said Stephen Smith, executive director, SSPA.
Other winners included Approva, Cisco, IBM, Juniper Networks, Oracle, SAP AG, Sutherland Global Services, Symantec and Xerox.
About Digital Hands
Digital Hands is a global, outsourced IT Provider that specializes in call center help desk support, custom monitoring and maintenance of critical IT infrastructure, and special projects implementation. Additionally, Digital Hands serves businesses by facilitating rapid adoption for new technologies. With industry-leading performance statistics for problem solving response and resolution, Digital Hands is the go-to, North America-based service provider for WAN acceleration implementation and managed services. For more information, please visit http://www.digitalhands.com
About the SSPA
As the industry’s foremost professionals association, the Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. It brings together the best minds from across the industry spectrum – from established companies with successful track records to the pioneering newcomers with out-of-the-box ideas. The SSPA also partners with thought leaders such as J.D. Power and Associates and the Wharton School to create programs that benefit the industry. The SSPA is a member of a global network of associations that includes the Technology Professional Services Association (TPSA) and the Association for Services Management International (AFSMI). For more information, visit www.thesspa.com.