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frequently asked questions
What does Digital Hands do?
How does the Digital Hands' system work?
What is different about Digital Hands?
Who are Digital Hands' customers?
Where did the inspiration for Digital Hands come from?
What are some of the biggest tech support challenges facing businesses now?
How can Digital Hands prove that it’s the best in the industry?
What does Digital Hands do?
We handle tech support for businesses that prefer to outsource or supplement their existing technology team so they can focus on more strategic projects.
How does the Digital Hands' system work?
We make sure our clients systems are up to date and running smoothly. We never try to fit our customers into a one-size-fits-all solution. We assess each client's specific needs and work with them to plan the most efficient approach to getting them optimized for fast service. A dedicated team of Digital Hands technicians makes sure that the fulfillment process operates smoothly and in accordance with each company's unique requirements.
What is different about Digital Hands?
We reinvented the call center model for IT support. The traditional definition of a call center is "butts in seats," our model is infinitely more efficient, costs less, and operates much faster than most. When you call, a knowledgeable tech on the line will deal with your problem until it is solved. 92% of our calls are answered within 40 seconds. We use technology that allows us to diagnose and fix most problems in less than 20 minutes across all customers. Our skill sets, monitoring and tracking capabilities, cutting-edge technology, and performance metrics set us apart because we take available technologies and improve them and often streamline them making make them more affordable. Anyone can buy tool sets. It's how Digital Hands improves them, implements them, and cares for the customer that makes all the difference.
Who are Digital Hands' customers?
We provide a range of services to businesses of all sizes and across all industries. Our clients are located throughout the world. They either outsource their tech support to Digital Hands or use us to augment their in-house capabilities.
Where did the inspiration for Digital Hands come from?
Vince Rocca and Charlotte Baker have been business partners for more than 10 years. In their last company, they saw a need for better tech support which led to the launch of Digital Hands.
What are some of the biggest tech support challenges facing businesses now?
A company's networks, servers, mobile devices all have to work together and be totally secure. And we can do that. Today, WAN optimization is the future of communications for business. By enabling application performance over the wide area network that is magnitudes faster than what users experience today, we are helping them to change the way people work, and enabling a distributed workforce to collaborate as if they were local. The ROI, which some companies realize in as little as 3 months, comes from an obvious improvement in productivity and collaboration, the ability to consolidate IT infrastructure, reduce bandwidth expenditures, and significantly accelerate the back-up and replication of data.
How can Digital Hands prove that it’s the best in the industry?
We are proud of the relationships we have built with our customers - big and small, direct or channel partner. To us their opinion matters the most. Read our customer testimonials.
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