Digital Hands helps major hotel company create great hotels guests love
This hotel company is one of the world’s leading hotel companies, operating 678,000 rooms in over 4,600 hotels covering nearly 100 countries and territories around the world. They represent nine hotel brands that equate to over 157 million guests nights per annum.
The Challenge: Build the hotel industry’s strongest operating system where scale really counts
The hotel was facing a variety of operational problems. Their Property Management System (PMS) had no standard security solution meaning PMS, Corporate, and franchisee data all commingled on the same network. There was no centralized management or security auditing available and no standard incident handling or system security patch process. The hotel knew this was unnecessarily costing their business hundreds of thousands of operational dollars yearly.
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