managed advantage  |  integrated, comprehensive support


Through an integrated team approach, Digital Hands can offer the highest
degree of technical support possible for your Riverbed application acceleration appliances. Trained technicians stand ready to assist you with questions
about the use of Riverbed products, and provide fast solutions for identified errors or malfunctions. Our unified case tracking system ensures that Digital Hands support engineers are aware of the most current details of each case.

Digital Hands support engineers have full accountability for the resolution of an assigned case, acting as a single point of contact and coordinating the efforts of other support members, specialists in remote support organizations and third-party vendors. The teams work together to provide seamless support. Our world-class technical support professionals are experts in the Riverbed product line and have completed extensive training, both internally and externally.