game changed  |  a better customer experience  


Digital Hands offers businesses an alternative to the offshore call center model
as a means of outsourced technical support. 

All of our support is delivered by US-based company employees.

§"We prove that we can onshore cost effectively, provide

an excellent customer experience, and compete with

known industry outsourcing providers – and win – through

our ability to innovate in all areas of our organization." 

                                                                                                              - Charlotte Baker, CEO Digital Hands 

 
    
 
   

Get unbeatable performance results, change IT from problematic to productive, and experience superior customer service.  We have reinvented the call center IT support model. With industry-leading statistics for response time and complete resolution. Our award-winning support model stands out from the competition and aligns seamlessly with multiple vendors used by our customers.  Digital Hands acts as a single point of contact (SPOC) providing our partners and their customers the advantage of streamlined support which eliminates the finger pointing so common with typical out-tasking.

average total resolution time of 20 minutes or less for all calls (tiers 1-3). No phone trees, no transfers

95% of cases are closed on first contact

average number of cases per desktops drops by more than 40% within the first year that Digital Hands assumes managed services     and support, and continues to drop exponentially, thereafter

95% or better favorable response rate on customer satisfaction surveys from Digital Hands customers in a one year      period from Aug 2006 – June 2008