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you're only as good as your infrastructure   |   optimize network performance


Simply stated, downtime won't cut it. Not with workers, and certainly
not with the CEO.

You have to know what's going on with your network at all times.

You need easy, quick methods in which to implement and enforce
access policies throughout your computing infrastructure. Throw in
proactive monitoring of servers, workstations and remote computers,
Windows Event Logs and applications.

We help you see and know exactly what's going on with your network
anytime, all the time. You'll soon experience that cherished feeling of
extreme worthiness every CIO dreams of, regular, uninterrupted, and
optimized daily network performance. 




                                                                                                                                   |  download a printable version

help desk support for servers

best practice methodology triage
and troubleshooting

best practice business process

best practice priority based escalation

event troubleshooting and
    remediation
for OS and hardware

reporting: utilization, trouble tickets,
and service requests

network administration (24x365)


incident management
  
 

alert verification of detected
system faults

initial analysis and assessment

interim issue resolution

root cause analysis for all system
level events

root cause resolution planning
and change control

root cause resolution execution

issue tracking and trending


performance management

performance metric definition
and tracking

recurring and regular
metrics analysis

resource bottleneck identification

preemptive performance
and capacity
recommendations

monitored performance criteria
for optimal
performance of the
    application across
the network
    and solution components

LAN management

monitoring and management

routing/switching

load balancing

traffic control and inspection

iSCSI infrastructure deployment

network access control (NAC)

wireless access point (WAP)

wireless - 802.1x authentication


WAN management

point-to-point

frame/ATM

MPLS

IPSec

VPN

WAN optimization

application acceleration


network administration

network operating 
system installation,
    
configuration, and patching

DNS maintenance, administration,
    and
routine maintenance

fail over management

network device management  

configuration, maintenance, and upgrades

router and switch management

OS maintenance and software upgrades

backup configuration files
and router images

sub netting, NAT, and load
balancing administration

router performance management


firewall management

employing ACLs to implement
security policies

monitoring TCP with direction filters

controlling application traffic


network storage
device management 

NAS administration

SAN management

connectivity and path maintenance

path characteristics, discovery packet
capture, and traffic analysis

device mapping and
packet flow monitoring

SNMP/ non-SNMP-based
admin agents

 

 

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