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    healthy, wealthy, and serverwise 
|
  comprehensive server support


Ahhhh, the server... it holds your data. It runs your applications. It protects
your data from uninvited guests. If this thing fails, no amount of technical
CPR can help.

Like desktops, servers need so many updates it's hard to keep up.
Chances are they were built to specifications that were out of date
by the time they were installed. Backing up your server can eat up time
and internal resources. Every day, hackers find new ways to break in.
 
Digital Hands employs skilled professionals trained in server installation, management, maintenance, upgrades and recovery. Relationships with
major hardware manufacturers ensure prompt, effective support for your hardware. As a
Microsoft Certified Gold Partner, we can provide the best
support available for your operating system and server-based applications.

 

 

server support

 best practice methodology,
       triage and troubleshooting

 best practice business process

 best practice priority 
       based escalation

event troubleshooting and
      remediation for OS/hardware

reporting: utilization, 
      trouble tickets, service requests

incident management

alert verification of detected
     system faults

initial analysis and assessment

interim issue resolution

root cause analysis for
     all system level events

root cause resolution planning
      and change control

root cause resolution execution


system administration

patch management/OS 
     and base applications

upgrade of minor versions
     (e.g. version x.x to x.y)

backup management
     and retention policy

monitoring
     (OS and hardware parameters)

process alerts
     (existing monitoring solutions)

deployment of monitoring services

custom and Web
      application monitoring

escalation: customer,
      vendor, and supplier

24/7 event notification and
     escalation OS level

automated and custom escalation
     (customers third party)

issue tracking and trending


application management

Microsoft Active Directory

Microsoft Exchange

Microsoft SharePoint

Microsoft SQL

Microsoft Office
    communications server

Microsoft terminal services

Microsoft Windows network
      load balancing (NLB)

Microsoft domain name
      system (DNS)

Microsoft file and print 

Microsoft dynamic host
     control protocol (DHCP)

Microsoft Windows internet
      name service (WINS)

Microsoft remote
     access server (RAS)

Microsoft Windows
      media services (WMS)

MySQL

VMWare

 

projects: change, deployment,
and management

overall project management associated
W/maintaining
optimal health of your
    IT environment and coordinating
    
w/adaptive internal marketing resources

change control, including tailored
procedures for
customer-specific
    requirements

controls based on ITIL best practices

planning, coordinating,
and managing new installations

knowledge management and upkeep 
of
administration resolution knowledge base

configuration management:
network and detect
unauthorized
    modifications to approved installations

capacity planning: analysis of network,
hardware and
software utilization to
    anticipate growth requirements


device configuration / information

storage

network

asset management

hardware components

software inventory

license usage