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server support
best practice methodology, triage and troubleshooting
best practice business process
best practice priority based escalation
event troubleshooting and remediation for OS/hardware
reporting: utilization, trouble tickets, service requests
incident management
alert verification of detected system faults
initial analysis and assessment
interim issue resolution
root cause analysis for all system level events
root cause resolution planning and change control
root cause resolution execution
system administration
patch management/OS and base applications
upgrade of minor versions (e.g. version x.x to x.y)
backup management and retention policy
monitoring (OS and hardware parameters)
process alerts (existing monitoring solutions)
deployment of monitoring services
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custom and Web application monitoring
escalation: customer, vendor, and supplier
24/7 event notification and escalation OS level
automated and custom escalation (customers third party)
issue tracking and trending
application management
Microsoft Active Directory
Microsoft Exchange
Microsoft SharePoint
Microsoft SQL
Microsoft Office communications server
Microsoft terminal services
Microsoft Windows network load balancing (NLB)
Microsoft domain name system (DNS)
Microsoft file and print
Microsoft dynamic host control protocol (DHCP)
Microsoft Windows internet name service (WINS)
Microsoft remote access server (RAS)
Microsoft Windows media services (WMS)
MySQL
VMWare
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projects: change, deployment, and management
 overall project management associated W/maintaining optimal health of your IT environment and coordinating w/adaptive internal marketing resources
change control, including tailored procedures for customer-specific requirements
controls based on ITIL best practices
planning, coordinating, and managing new installations
knowledge management and upkeep of administration resolution knowledge base
configuration management: network and detect unauthorized modifications to approved installations
capacity planning: analysis of network, hardware and software utilization to anticipate growth requirements
device configuration / information
storage
network
asset management
hardware components
software inventory
license usage
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