8 Questions to Ask Your Managed Security Partner
A live session walking through the eight questions every CISO should be putting to their managed security partner — and what good answers look like.
Procurement decisions that hold up under scrutiny.
Most managed-security RFPs return a stack of responses that all sound the same. The differences only become visible months later, often during an incident. This session walks through eight questions that surface those differences during procurement — with examples of strong, weak, and evasive answers.
The 8 questions, walked through.
1. How do you measure detection and response effectiveness, and what numbers will you commit to in the SLA? 2. What response actions can you take in my environment without escalating, and which require approval? 3. Show me a real recent investigation report. 4. Who writes detection content, and how is it tuned to my environment? 5. What’s your analyst tenure, average case load, and turnover rate? 6. What integrations do you have with my existing tools, and what do I lose without each? 7. What happens if I terminate — to my data, my detections, and my onboarding investment? 8. Walk me through a customer reference call at 12 months in, not 30 days in.
Built for buyers.
CISOs, security operations leaders, and procurement teams evaluating an MDR, MSSP, or managed SOC engagement. Practitioners on the customer side who will be evaluating providers in the next 6-12 months.
Designed to score well on each.
Digital Hands’ MDR service is built to answer these eight questions clearly and specifically. We’ll walk through our answers on a single call.