24/7 US-Based SOC & NOC SOC-led operations with NOC-like capabilities
Round-the-clock security and network operations delivered by US-based analysts. Digital Hands is not a traditional NOC — we operate a SOC-led service that includes the performance, availability, and change-management capabilities organizations expect from a NOC, governed by security context end-to-end.
One team. Security and network operations, unified.
Continuous monitoring, incident handling, and operational services across your network assets and security stack — from US-based analysts available 24x7x365 with shared visibility into your environment.
24/7/365 performance & availability monitoring
Continuous monitoring of network assets — routers, switches, SD-WAN, servers, and infrastructure across cloud, on-prem, and hybrid environments.
- Device availability
- CPU / memory utilization
- Disk capacity
- Process availability
- Suspicious behaviors
- Configuration drift
Incident-handling workflow
Customizable incident-handling workflows tailored to your operating environment, escalation paths, and approval chains — with full audit trail in the CyGuard® Portal.
- Per-environment runbooks approved by your team
- Severity-based escalation with named contacts
- Pre-authorized response actions where you want them
- Every action logged, every escalation traceable
Firmware & patch management
Patch and firmware operations aligned to your change-management framework — phased rollout, exception handling, and evidence trail for audit.
Ongoing performance & availability management
Continuous tuning, capacity planning, and proactive remediation of performance and availability issues across the infrastructure estate.
Change-management services
Coordinated change management across network and infrastructure assets — approval workflows, scheduled windows, validation, and post-change verification.
You keep your access
Co-managed by default. We don’t take administrative control of your infrastructure or security tenants — your team retains full access; we operate alongside you with transparent runbooks.
SOC and NOC resources available continuously — not on a follow-the-sun handoff to a different vendor. The same US-based team that knows your environment is on shift at 3:00 a.m. as at 3:00 p.m.
A SOC-led practice. With NOC-grade reliability.
Most outsourced operations split SOC from NOC across vendors and time zones. Our model unifies them under one US-based team, one operating model, and one security context that informs every operational decision.
One team, one operating model
Security and network analysts working from the same shift, the same runbooks, and the same view of your environment — no third-shift handoff to a different vendor.
Security context, end to end
Every NOC-style action is informed by security context. Patches, firmware updates, and change windows are evaluated against your active threat posture, not in a silo.
Co-managed, not captive
Your team retains administrative control. We operate alongside you with full transparency, shared dashboards, and runbooks you approve.
Customizable workflows
Incident handling, escalation paths, and approval chains are built around your operating reality — not a templated SLA matrix.
Auditable by design
Every action logged, every escalation traceable, every change documented — evidence ready for SOX, HIPAA, PCI DSS, and your customer audit obligations.
Other managed security operations services.
Managed Detection & Response (MDR)
Powered by CyGuard Maestro™ — 24/7 detection and response across endpoints, identities, cloud, SaaS, and network.
ExploreManaged SIEM
Co-managed, technology-agnostic SIEM with 200+ custom detections and continuous tuning across Splunk, Sentinel, Google SecOps, CrowdStrike, Securonix, and QRadar.
ExploreManaged EDR
Co-managed, technology-agnostic EDR across SentinelOne, CrowdStrike, Microsoft Defender, Cisco, VMware Carbon Black, Sophos, and Check Point — with behavioral analytics and machine-speed response.
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