CASE STORY · RANSOMWARE RESPONSE
Returned to normal operations in days. Secured against a follow-on attack one week later.
A thriving, independently owned automotive group with more than a dozen dealerships across central Florida — part of a select circle of dealers in business for over 100 years. A modernized, paperless customer experience. Strong relationships. Growing market share.
The same modernization that improved the customer experience — moving to the cloud, going paperless — created exposure that new controls, training, and protections hadn't yet caught up with. A ransomware incident crippled operations. Two weeks went by without selling a single vehicle. The potential cost ran into the millions of dollars in lost revenue and remediation.
Digital Hands recovered the encrypted environment and uncovered hidden malware embedded inside the decryption key the attacker had provided — preventing what would have been a follow-on attack a week later. Anti-malware tooling was deployed across the environment. A focused employee security awareness program closed the human-error gap that had let the original attack in.
Inside a matter of days the group was back to business as usual. Safer and faster technology in place. New controls and industry best practices closing the gaps the attack had exploited. A paperless car-buying experience that customers can trust with their data — backed by a managed security partner watching the environment continuously.